Refund Policy

Full refund — before processing completes

If you paid the $249 one-time fee and your dossier processing has not yet completed, you may request a full refund for any reason — no questions asked. Email naviramdeen@gmail.com from the address you paid with, and include your transaction ID if you have it.

After the dossier is delivered

Once your watermarked PDF dossier is generated and delivered, the digital product is considered delivered and the payment is non-refundable — except in these cases, where we refund in full:

• you were charged twice for the same case;
• the dossier failed to generate and we cannot deliver it;
• the delivered file is corrupted and cannot be repaired.

What refunds never depend on

Refunds are about the product, not the outcome: USCIS adjudicates every petition on its own merits, and no refund is owed — or ever promised — on the basis of a petition's result. Equally, a disappointing evidence score is not grounds for a refund after delivery: the score is the product working as designed.

How refunds are issued

Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days.